Амазон великобритания

Music

• Prime Music allows Amazon Prime customers to stream, store, manage, and listen to music anywhere from the cloud. For more information, go to What is Prime Music?.

  Note: Access to Prime Music isn’t available to customers who are Household members or to customers residing outside of the UK.

• Amazon Music Unlimited offers a vast collection of songs and thousands of expert-programmed playlists and stations, available to all customers. Amazon Prime members resident in the UK can get a discounted Amazon Music Unlimited monthly plan. There are annual individual and monthly plans available exclusively to Amazon Prime members. For more information, go to Amazon Music.

Customised Products

Customised products include any products that are configured, personalized, or inscribed; for example, engravings, stamps, monograms, embroidery, embossing, etching, carving or printing. Customised products sold by third-party sellers fall under the A-to-z Guarantee. To file a claim for these items please note the following:

• You must notify the third-party Seller within 14 days of receipt.
• If the item contains personal configuration, inscription, or design on these products, the third-party Seller is not required to accept returns or exchanges unless the products are damaged or defective upon arrival or materially different from what was ordered.
• If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party Seller, you are protected per the Amazon A-to-z Guarantee.
• All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.

Delivery

• Unlimited One-Day Delivery to UK addresses on millions of eligible items is included at no extra cost. Depending on when you place your order, your delivery address, and available stock, it ships that same day and arrives the next day. Cut off times apply, so check the product page when you place your order. For more information on One-Day Delivery, go to One-Day Delivery and Premium Delivery. For more information on Prime delivery options, go to Amazon Prime Delivery Benefits.
• Unlimited Same-Day (Dvening Delivery) on eligible items to eligible postcodes at no extra cost. For more information, go to Same-Day (Evening Express) Delivery.
• Delivery upgrades to faster delivery. For more information, see Amazon Prime Delivery Beneftits
• Unlimited Priority Delivery to the Republic of Ireland on eligible items at no extra cost. Learn more about Prime delivery options on the page, Amazon Prime Shipping Benefits.
• Amazon Day, where you can choose a weekly delivery day for the items you buy throughout the week.
• Amazon Fresh is included, offering same-day and next-day Fresh delivery (in one and two-hour delivery windows with a minimum order of £15) at no extra cost. Choose from thousands of products including fresh grocery, local products, and selected Amazon favorites. Amazon Fresh is available in selected regions only. To find out if your postcode eligible for one-hour and two-hour delivery windows, visit https://www.amazon.co.uk/fmc/learn-more/ or Post codes Eligible for Amazon Fresh Deliveries.
• Morrisons on Amazon, for same Day and next day delivery (two-hour delivery windows only, with a minimum order of £15) of many fresh and frozen groceries and household essentials. Prime members can purchase from a selection of thousands of items including Morrisons Market Street and Best of Morrisons selection. Morrisons on Amazon is available in selected regions only. To find out if your postcode is in an area eligible for two-hour delivery windows, visit https://www.amazon.co.uk/fmc/learn-more/.

Note: Delivery speeds vary depending on the items and addresses. Learn more about Amazon Prime Delivery Benefits — Eligible Items & Addresses.

Other Statutory Rights

You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at . This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.

If you need to contact us by post, please write to:

Amazon.co.uk Customer Services,
2-4 Waverley Gate,
Waterloo Place,
Edinburgh EH1 3EG*

This isn’t our returns address and returns won’t be processed at the above address. If you need to return an item please .

One-Day Delivery and Premium Delivery

Media costs £3.99 per delivery. Media consists of books, music, DVD, video games and software. All other product categories cost £4.99 per delivery. There is no extra cost for Amazon Prime members. See Prime Delivery for more information.

Premium Delivery to an Amazon Hub Locker or Pickup Location costs £2.99 for all eligible items for non-Prime members.

Delivery occurs one business day after dispatch, including Saturdays, but not including public holidays. Parcels to residential addresses may be delivered on a Sunday.

The charge is per delivery for non-Prime customers. There is no extra charge per eligible item in the delivery.

For more information, see One-Day Delivery & Premium Delivery.

Standard Delivery/Standard Pickup

The Standard Delivery/Standard Pickup (delivery to a Pickup Location) costs are:

• Media costs £2.99 per delivery. Media consists of books, music, DVD, video games, and software.
• All other product categories cost £4.49 per delivery.
• For orders from multiple product categories, the higher per delivery rate applies.
• Standard delivery to any Pickup Location costs £1.99 for all eligible items for non-Prime members. If your order includes £10 or more of eligible books, or £20 or more of eligible items across any product category, your order qualifies for FREE Standard Pickup. Terms and Conditions apply.

Delivery occurs one to two business days after dispatch.

You’ll see your total delivery cost during checkout.

Prime members get Standard Delivery at no additional cost.

Receive Donations

How does my charity receive the donations?

Each quarter, Amazon makes donations to eligible charitable organisations by electronic funds transfer. Donations will be transferred within 28 days after the end of the following calendar quarter. To account for product returns, we may reduce the amount of donations in a given calendar quarter and add it to the subsequent quarter, subject to any reduction due to returns from prior quarters. See the AmazonSmile Participation Agreement for more details.

What happens if we do not enrol our charitable organisation and provide a bank account for an electronic transfer?

If you do not enrol your charitable organisation, including providing accurate bank account information for an electronic transfer, AmazonSmile customers cannot select your charitable organisation to receive donations from Amazon. You must enrol in order to appear as an option for customers to select your charitable organisation.

How much of the customers’ purchase price does Amazon donate?

Amazon will donate 0.5% of the net purchase price (excluding VAT, returns and shipping fees) of eligible purchases to the charitable organisations that customers select. The purchase price for each item is the purchase price, excluding shipping, handling, gift-wrapping fees, VAT, and service charges, and less any rebates, returns, and bad debt. Certain items are not eligible and will not result in donations.

What purchases are eligible for donations?

Millions of products on AmazonSmile are eligible for donations. You will see eligible products marked “Eligible for AmazonSmile donation” on their product detail pages. Recurring Subscribe-and-Save purchases and subscription renewals are not currently eligible. For more information, see Qualifying Purchases in the AmazonSmile Participation Agreement.

In order to receive a donation disbursement, what is the minimum amount my organisation needs to have accrued from customer purchases?

The minimum amount a charitable organisation must accrue to receive a quarterly donation is £5.00. If the total donation amount due to your organisation, based on the purchases by all customers who selected your charitable organisation, is less than £5.00 as of the end of a given calendar quarter, AmazonSmile will hold the donation amounts and add them to donation amounts allocated to your organisation in subsequent calendar quarters. However, if you have an accrued donation that remains below £5.00 for four consecutive quarters, Amazon will disburse accrued donation amounts to you in the donation cycle following the fourth quarter, even if the donation amount is less than £5.00. For complete details, see the AmazonSmile Participation Agreement.

Can I view the amount of donations my charitable organisation has received?

We currently do not provide reports that enable viewing of donations received.

I enroled but didn’t receive a donation. What happened?

Amazon Global Store Items

Most Amazon Global Store items can be returned within 30 days of receipt of delivery. Please use the online Returns Support Centre. It can take up to 15 — 25 days for an item to be received at our fulfilment centre, and it takes 2 business days from time of receipt for the refund to be processed and 3-5 business days for the refund amount to reflect in your account. For incorrect, defective, or damaged items, you’ll be refunded for original delivery costs, as well any Import Fees Deposit(s) for the returned item(s), once your return is processed.

For most Amazon Global Store items, you will be provided with a pre-paid UPS return label, which allows you to return the item(s) to any UPS drop-off point located across the UK. You can find your most convenient UPS location using the following link:

However, please note that not all items are eligible for return to a UPS location and your return label may require you to return the item at your own expense. Amazon will automatically refund up to £20 for return postage costs (for items sold by Amazon US), and up to £15 for return postage costs (for items sold by Amazon EU). If your return shipping costs more than the automated refund amount you receive, please keep a copy of your return postage receipt. For more information on Amazon Global Store please see the Amazon Global Store Terms & Conditions.

Privacy

We take your privacy extremely seriously. Please see the Amazon.co.uk Privacy Notice for more information.

Will you share information about the amount of money Amazon donates to my organisation?

We may occasionally publicly disclose the amount of donations to all charitable organisations or particular organisations resulting from the AmazonSmile programme or otherwise made by Amazon; however, we will never disclose information that ties donations made to individual customers.

Will you share with my organisation information about the AmazonSmile customers who have selected to support my organisation?

No. Amazon will not share individual customer information with you regarding customers who have selected to support your organisation. Please see the Amazon.co.uk Privacy Notice for more information.

Returns Costs & Methods

Amazon will refund the cost of sending an item back to us if it’s defective, damaged or incorrect or, if you’re returning shoes, clothing, jewellery or watches that were sold or dispatched by Amazon (made-on-demand Collection items from , that are not defective, damaged or incorrect, are not eligible for free returns. See more information here). In many cases, we’ll provide you with a pre-paid returns label. If your return is not the result of an Amazon error, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. For returns from within the UK, costs start at £3.99. International return costs start at £8.09. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning. We’ll always display the most accurate return costs and methods available for your item(s) when you create your label.

You can return items in the following ways:

• Using drop off services at locations that are convenient for you.
• Using Heavy-Bulky return options, handled by a specialty carrier team.
• Using Locker and Amazon Hub Counter locations for small packages.
• Using a scanned QR code at designated return locations to make label-free and package-free returns.

To see which options are available for your return, go to Your Orders.

Please note that certain types of items aren’t eligible for cancellation or return under the Amazon returns policy. You can find out more in the Conditions of Use & Sale.

We won’t accept the return of any software returned to us if it’s been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn’t received in new, unopened condition.

If a product becomes defective after 30 days you won’t be able to create a returns label using our — you’ll need to . You may wish to visit the manufacturer’s website or contact them directly as they may be able to offer troubleshooting and support with the issue you have with the product. Please see .

Other Specific Items

Amazon may sell certain products in unsealed boxes (e.g., for HTC and Huawei), as this is how we receive them. When returning these products to Amazon, you have to send them in the same conditions as received by you, without affixing any seal. Should you send us these products in a sealed box you may be held liable for any data breach or other adverse consequences related to such manumission.

For instructions on how to return certain specific items, please see the following links:

If your order was sold and dispatched by a Seller on Amazon Marketplace, you can learn more about Arranging Marketplace Returns and Refunds.

For Prime Video, please see the Prime Video Terms of Use page.

For Amazon Music, please see the Amazon Music Terms of Use page.

For Kindle, please see the Kindle Returns Policies page, the Kindle Terms of Use page and the Amazon Kindle Store Terms of Use page.

For the Amazon Appstore for Android, please see the Amazon Appstore for Android Terms of Use page.

For Amazon Games and Software downloads, please see the Amazon Games and Software Terms of Use page.

For AutoRip Music, please see the AutoRip Terms of Use.

For Shoes, Clothing, Jewellery & Watches, including Collection and Staples by the Drop items purchased from , see About Free Returns On Fashion Items.

For items containing Hazardous Materials, please see Items containing Hazardous Materials.

For items containing High Value Items, please see the Very High Value Items page.

If you return items in which you’ve saved personal information, such as laptops, cameras or other electronic devices, you must erase this information completely before sending the product back to us.

Additional Information

• Information on available Prime benefits for non-UK residents is on our Amazon Prime for Non-UK Residents Help page.
• Amazon Prime isn’t available to customers who purchase products for the purpose of resale. You can’t use it to send products to their customers or potential customers.
• If an item ordered is out of stock or unavailable to dispatch, we don’t offer One-Day Delivery. For items that are in stock but in a remote fulfillment center, we offer Two-Day-Delivery instead, at no additional cost. The cut-off time is on the detail page.
• Items deliver on the next business day, and some may require a signature. We may also exclude products with special delivery characteristics at our discretion.
• Customers in an annual Amazon Prime membership can switch to a monthly Amazon Prime membership anytime by visiting their Amazon Prime account page. See End Your Amazon Prime Membership for more information.
• Customers in a monthly Amazon Prime membership can switch for an annual Amazon Prime membership anytime by visiting their Amazon Prime account page. See End Your Amazon Prime Membership for more information.
• Customers who receive an Amazon Prime free trial through Prime Student, aren’t eligible for membership sharing through Amazon Household, or Kindle Owners’ Lending Library.
• To use Kindle Owners’ Lending Library, the Kindle device must be part of the Amazon Prime account that’s eligible for the benefit.
• We may change these benefits occasionally, as provided for in the Amazon Prime Terms & Conditions.

Removal of personal data

When returning a product for any reason, you must do so in the exact conditions you received it from Amazon. In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in same item, and must de-latch any account possibly latched to same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from Amazon. Amazon will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. You agree and accept that the returned product will become Amazon’s property, and that Amazon is therefore entitled to sell it to third parties at Amazon’s full discretion.

Videos and Photos

• Prime Video offers unlimited streaming of movies and TV episodes. For more information, go to Prime Video.

  Note: Eligible customers residing outside of the UK can enjoy exclusive Prime Originals as well as popular movies and TV at PrimeVideo.com. The complete Prime Video catalogue on Amazon.co.uk is only available to Prime residents located in the UK and Channel Islands.

• You can add Prime Video Channels to your TV channel subscriptions for a low monthly subscription fee. Channels are available individually, without the need for a bundle or a lengthy contract and you can cancel anytime. Browse available subscriptions or manage your existing subscriptions.
• Prime Photos, which offers secure, unlimited photo storage in Amazon Cloud Drive. For more information, go to What is Amazon Photos?.

Amazon Pickup Locations

Amazon Pickup Locations provide you with an alternative delivery location where you can collect your Amazon.co.uk parcels. Pickup locations are available across mainland UK. During checkout, you’ll see the option to Search for a Pickup Location if all items in your shopping basket are eligible for delivery to one of these locations.

For more information, visit our Collection Points help pages.

* We may combine items from multiple orders into a single package.

FREE Delivery is available if you order items for delivery to the UK or the Republic of Ireland. The product detail page shows if your items qualify for this delivery option. If you’re an Amazon Prime member, you have unlimited One-Day Delivery and Priority Delivery at no extra cost within the UK.

If you choose the option to Group my items into as few deliveries as possible, we’ll try to group your items. However, we have several warehouses and not all of the items are stocked at any single warehouse. We may split your order into a number of different packages to use items in stock at different warehouses. Regardless of the number of deliveries you receive, we’ll charge the amount originally quoted when you placed your order.

Get Started

How do I enrol to receive donations for my charitable organisation?

In order to enrol and receive donations, you must be an official representative of an eligible
organisation, and then follow these easy steps:

1. Search for your charitable organisation by name or registered charity number and then select the organisation you represent. Be sure to confirm you are selecting the correct organisation, as many charitable organisations have similar names.
2. Create an organisation administrator account and accept the AmazonSmile Participation Agreement on behalf of your organisation.
3. Verify your email address (we recommend that you use an email address that is associated with your charitable organisation).
4. Submit your organisation’s bank account information.
5. Upload a copy of a bank statement to verify your organisation’s bank account information.

What is an organisation administrator?

An organisation administrator is an official representative of an organisation that has authority to access and manage AmazonSmile programme information on behalf of their charitable organisation.

Can you mail our organisation a donation cheque instead of sending an electronic funds transfer?

We do not mail donation cheques due to the expense of cheque processing and fulfillment. We distribute donations using electronic transfer to reduce operational expenses so we can donate 100% of the funds to eligible charitable organisations.

Will customers still be able to select my charitable organisation if I don’t enrol?

If you do not enrol your charitable organisation, including providing accurate bank account information for an electronic transfer, AmazonSmile customers cannot select your charitable organisation to receive donations from Amazon. You must enrol in order to appear as an option for customers to select your charitable organisation.

What happens if another person has already enroled my charitable organisation and they were not authorised to do so?

If your organisation has been enroled by an unauthorised person please contact us.

What are other considerations for my charity?

Our Voluntary Returns Policy

As well as your statutory cancellation rights described above, you can return most products from the Amazon sites to Amazon within 30 days of receipt of the products if the products are in an unused and undamaged condition. To return an item please .

Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage.

The same exclusions apply to our Returns Guarantee as for the right of withdrawal. The following products thus cannot be returned under the Returns Guarantee (unless defective):

• Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
• Sealed audio or video recordings or of sealed software if unsealed by you after delivery;
• Goods made to your specifications or clearly personalized, especially personalized Amazon Handmade items;
• Goods which may deteriorate or expire rapidly;
• A service, if the supplier has fully performed it and you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started;
• Digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started
• Newspapers, journals or magazines with the exception of subscription contracts;
• Alcoholic beverages whose actual value is dependent on fluctuations in the market which the supplier cannot control

The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:

Defective Items After 30 Days

Troubleshooting and product support may be available to resolve any issues with your product, as outlined in the Product Support Help page. If your item becomes defective after the Amazon return period, Amazon will repair any defective item. The repair will be completed by the manufacturer or by a third-party repair service provider authorised by the manufacturers to repair their products. If a repair is not possible, we’ll send you a replacement, and if a replacement is not available, we will refund the purchase price. Repair is only available for qualifying items sold by Amazon.co.uk or Amazon Warehouse. Amazon does not accept a return after 30 days for consumable products (e.g. batteries, fuses, ink, light bulbs, etc.) or if the defect is due to accidental damage, deliberate damage, caused by external factors, or general wear and tear. For more information go to About Warranty Repairs.